Integracija s Discordom
Connect Asyntai AI to your Discord server for automated responses and moderation
Pregled
Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.
Zahtjev za plan: Discord integration is available on Starter, Standard, and Pro plans.
Kako instalirati
Follow these steps to add the Asyntai bot to your Discord server:
Add the Bot to Your Server
Idite na stranicu za postavljanje Discorda i kliknite "Dodaj na Discord". Odaberite svoj poslužitelj i kliknite Autoriziraj. Bot je odmah spreman — nije potrebna dodatna konfiguracija. Bota možete dodati na više poslužitelja — samo ponovno kliknite "Dodaj na Discord". Svaki poslužitelj ima vlastite postavke.
Choose a Response Mode
After connecting, select how the bot interacts with your community:
- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.
- Sve poruke — AI čita svaku poruku i odlučuje hoće li odgovoriti. Najbolje za namjenske kanale podrške. Uključuje dodatne opcije:
- Pametni način (uključen prema zadanom) — AI koristi svoju procjenu da preskoči obični chat i odgovara samo kad može pomoći. Isključen, bot odgovara na svaku poruku.
- Svjesnost kanala — AI vidi cijelu konverzaciju kanala od svih korisnika, ne samo pojedinačne niti. To mu omogućuje praćenje grupnih diskusija i odgovaranje u kontekstu.
- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.
You can change the mode at any time from the setup page.
Test It Out
Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.
AI Moderacija
The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:
Napomena: Svaka provjera moderacije broji se kao 1 poruka iz mjesečne kvote vašeg plana, čak i ako AI ne poduzme nikakvu akciju.
- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)
- Warn users — Send a visible warning for minor violations
- Kick users — Remove users from the server for repeated violations
- Ban users — Permanently ban users for severe violations
Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.
Sve moderacijske radnje bilježe se i vidljive su na stranici Dnevnik moderacije, dostupnoj sa stranice za postavljanje. Možete vidjeti koja je radnja poduzeta, razlog, originalnu poruku i kada se to dogodilo.
Savjet: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.
Proaktivne poruke
Bot može sam pokrenuti razgovore objavljujući AI poruke prema rasporedu. Omogućite to na stranici za postavljanje i konfigurirajte:
- Naziv kanala — U koji kanal bot objavljuje (npr. general, support)
- Učestalost — Koliko često: svaka 2, 4, 6, 12 sati, dnevno, svaka 2 dana ili tjedno
- Teme — O čemu bot treba govoriti. AI generira svježu, jedinstvenu poruku svaki put na temelju vaših tema.
Each proactive message counts as 1 message toward your plan quota.
Savjet: Koristite proaktivne poruke za dijeljenje savjeta, isticanje značajki ili održavanje zajednice aktivnom — čak i kad nitko ne postavlja pitanja.
Kako funkcionira
Once connected, here is what happens:
1. A community member sends a message in your Discord server
2. If moderation is enabled, the AI evaluates the message against your rules
3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base
4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard
The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.
Praćenje uživo & preuzimanje od strane agenta
Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:
- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard
- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.
- Escalation — The AI can detect when a user wants to speak to a human and notify you by email
Advanced: Custom Bot Setup
If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.
You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.
Cijene
Discord integration is included in paid Asyntai plans:
- Starter (39 $/mj.) - 2.500 poruka/mjesečno
- Standard (139 $/mj.) - 15.000 poruka/mjesečno
- Pro (449 $/mj.) - 50.000 poruka/mjesečno
Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).
Rješavanje problema
Bot not responding
Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.
Moderation not working
Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.
Missing permissions
If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.
Bot shows offline
The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.
Trebate pomoć?
Ako imate pitanja ili naiđete na probleme, kontaktirajte nas na hello@asyntai.com.